Shipping/Return and Privacy Policies
Orders Processing Time
Orders placed before 3:00pm Eastern Time are processed for shipment
within 1-2 days. Most items ship within 24 hours of processing. Shipping &
delivery days are Monday - Friday, excluding weekends and holidays.
Canceling Order
If an order is cancelled prior to shipment, payment will be fully refunded.
Note that we consider your product to be "shipped" when it has been
picked up from our warehouse by the freight carrier. After products are
considered "shipped", cancellations are treated as returns as described
below.
Changing Order
If you need to make any changes to the order which has already been
placed prior to shipment, please contact our sales department or your
sales representative as soon as possible. Once the order has been
"shipped", no further changes will be accepted and any items returned will
be treated as returns.
When receiving your shipment it is important to do the
following:
We use UPS, FedEx or other freight carriers for our deliveries. In some
cases (larger orders) your shipment may consist of a number of
individual boxes placed on a single pallet. We offer curbside delivery
only unless specified by the customer. The pallet may need to be
separated to be unloaded. Unless specifically requested, no truck
lift-gate service is ordered for delivery. Please note that you may
need to have at least one other person to help the driver with
unloading. If you do require additional unloading help or lift-gate
services from the carrier, you may contact the freight carrier directly
to request such service, however any additional charges for custom
unloading are to be your responsibility.
Count all pieces of your freight. Ensure that all pieces are accounted for.
Check shipment for any visible damage to containers. If the boxes are
dented, crushed, scratched, punctured, or cut it is very important to
mark this on the bill of lading. If there is a possibility of damage it
may be necessary to open the box and mark the actual damage on
the bill of lading. It is important to be specific.
HeatedBathroom ships all products in the most robust possible
packaging, and selects the most appropriate shipping carrier based
on the items ordered. However, sometimes breakage may occur due
to carrier mishandling while in transit to you. Should this happen, we
will require at least two clear pictures of any damages to be either
mailed or e-mailed to our customer service team
(sales@heatedbathroom.com) as evidence for any claim we may
make against the freight carrier, and as a requirement to receive
credit or replacement merchandise. This claim must be filed within 7
calendar days of receipt of the merchandise. HeatedBathroom
reserves the right to replace damaged merchandise within 14
calendar days of notification by the customer. If a replacement item
is available for shipping within that time period then a refund cannot
be issued. If no replacement is available, the damaged item(s) will
be refunded in full.
Visible Loss or Damage
Any external evidence of loss or damage that occurred during transit is
considered visible loss or damage and must be noted on the bill of lading
and signed by the carrier's agent (driver). Failure to adequately describe
the visible loss or damage could result in the carrier delaying or refusing to
honor the freight claim.
Concealed Loss or Damage
Any damage that occurred during transit that was not visible at the time of
delivery is considered concealed loss or damage. Due to rough handling in
transit it is possible to damage the contents of a container without
damaging the container itself. If such a situation occurs it is important to
contact HeatedBathroom immediately for instructions on how to handle the
claim. If a claim is to be filed it is important to save the container that the
damaged merchandise arrived in. You must open all received boxes and
inspect products for concealed damage within 7 calendar days of
delivery and HeatedBathroom must be notified at that time. At least two
clear pictures are to be mailed or e-mailed to customer service
immediately. After this timeframe claims may not be honored.
Returns and Claims
All returns require a Return Merchandise Authorization (RMA) Form.
Please call (877.841.8333) or email (sales@heatedbathroom.com)
to obtain return authorization. No returns will be accepted or any
credit granted without an RMA Form. To provide any credit or
replacement units we must first have a chance to receive and
completely inspect your return.
All claims for non-damaged returns must be made within 90 calendar
days of receipt of merchandise, and only apply to merchandise in
perfect (as-shipped) condition and in the original, undamaged
packaging. Shipping charges on returns shall be the responsibility of
the customer and all returned items must be returned in "new" or
"like new" condition, in undamaged original manufacturer's
packaging and crating materials when applicable and with all original
product manuals and instructions. Items that have been partially or
completely installed and/or assembled cannot be returned. After the
product is received, inspected and verified to be in "like new"
condition, a full refund will be provided on the product purchase
price minus any original shipping charges and any return shipping
charges and minus a 25% restocking/re-handling charge. For
products sold with "Free Shipping" or "Flat Rate Shipping", the
actual freight cost to originally ship the product will be deducted from
your refund.
All claims for returns, damages or any other reason must be made by email
to sales@heatedbathroom.com. The reason for the return must
be clearly stated in the e-mail. Before taking any action you must
have received a response from HeatedBathroom with an RMA
number. All shipments sent to HeatedBathroom without an RMA
(Return Merchandise Authorization) number will be refused an the
associated charges will be the sole responsibility of the sender.
Shipping charges on returns due to no fault of the customer shall be the
responsibility of HeatedBathroom. All returned items must be
returned in the condition in which they were received, in undamaged
original manufacturer's packaging, and crating materials when
applicable, and with all original product manuals and instructions.
After the product is received, inspected and verified to be in "as
claimed" condition, a full refund will be provided on the product
purchase.
If you refuse an item delivered by a commercial freight company for any
reason other than externally visible damaged merchandise or a
shipping error by us, the item shall be treated as a return and the
charges described above shall be applied. Any additional freight
carrier charges shall be billed to you.
Please note that custom orders may not be returned. If such products
are damaged in shipment, we will assist you with freight claims, or if
a product is found to have a manufacturing defect it will be repaired
or replaced, based on manufacturer's warranty policies.
Items being returned must always be sent via ground transportation,
insured by the sender. The sender is responsible for arranging the
shipping carrier and pick-up for delivery back to HeatedBathroom in
Rochester, MI, unless the return is due to no fault of the sender (for
example, damaged merchandise or wrong item received). Shipping
charges for items that are sent back by any means other than
ground transportation (cheapest available) will be the responsibility
of the sender minus the cost of the ground freight charge. This
includes when the item is being returned at our expense - it must be
sent cheapest method possible. HeatedBathroom will arrange the
pick-up and pay the freight and insurance for items returned due to
manufacturer error, damages or any other reason that is not caused
by the purchaser.
Freight Charges, Customs Duty and Broker Fees for
Canada
There will be an additional charge for shipping to Canada. The associated
fees (customs duty, brokerage fees, etc.) are the sole responsibility of the
purchaser. In the event that the purchaser does not pay these fees and
they become billed back to HeatedBathroom, then HeatedBathroom is
authorized to charge these fees to the purchaser's credit card, or, if no
card is available, to seek collection from the purchaser.
Privacy Policy
HeatedBathroom respects your privacy. If you have questions or would
like a detailed copy of our policy, please contact:
HeatedBathroom
150 Elizabeth Street
Rochester, MI 48307
877.841.8333
sales@heatedbathroom.com
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